Contact PointLit

Email us

Write to support@pointlit.com. One address keeps every question in one place, so nothing is lost between a phone call and a chat. We do not offer phone or WhatsApp support for now.

What to include in your message

• Your name, your shop's name and the web address you sign in at.
• Where it happened: the Windows app or a web browser, and which branch and till.
• What you were doing, what you expected and what you saw instead, with a screenshot if you can.
• For a sale or a refund, the bill number. For a stock question, the item and the branch.
• For a printer, drawer, scale or scanner, the make and model.
• Never send your password or a sign-in code. We will never ask for them.

Support by email, answered within 2 working days

Support is the help centre and email, answered within 2 working days. If the till keeps sales waiting to be sent long after the internet is back, say so in the subject line, and do not ring those sales again while you wait.

Not using PointLit yet?

New sign-ups are closed for now. Request early access with your name, phone, shop type, city and number of branches, and we will contact you when a place opens. Requesting early access costs nothing and commits your shop to nothing.

Developers

If you are connecting an online store or other software to a shop that runs PointLit, start on the developers page, which covers the partner REST API and its OpenAPI description.